Refund policy

Return & Refund Policy

We hope you love your purchase from KLM Mystic Co. If something isn’t right, please contact us at hello@klmmysticco.com so we can help.

Returns

Eligible unused and unopened items may be returned within 14 days of delivery. Items must be in their original condition and packaging and must not show signs of use.

Before sending any item back, please contact us at hello@klmmysticco.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Final Sale Items

For health, hygiene, safety, and product-integrity reasons, the following items are final sale and cannot be returned or exchanged:

• Soaps, bath salts, and other bath or body products
• Candles and other used or opened fragrance products
• Gift cards
• Clearance or specifically marked final-sale items

If a final-sale item arrives damaged, defective, or incorrect, please contact us so we can make it right.

Crystals, Stones & Natural Products

Crystals, stones, minerals, and other natural products are unique. Natural variations in color, pattern, shape, size, texture, inclusions, and other characteristics are normal and are part of the nature of these products.

Product photographs are representative of the item or type of item offered. Natural variation alone is not considered a defect and is not grounds for a damaged-item claim.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at hello@klmmysticco.com with your order number and clear photographs of the item and packaging.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

Please do not discard damaged merchandise or its packaging until we have responded, as photographs or additional information may be needed to resolve the claim.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Items Shipped Separately

Some KLM Mystic Co. products may be fulfilled from different locations. As a result, items from the same order may arrive in separate packages. An item arriving separately does not necessarily mean that it is missing from your order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@klmmysticco.com. We will make every effort to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or fulfillment.

Questions

For questions about a return, refund, damaged item, or order, contact us at hello@klmmysticco.com.