Shipping policy

Shipping Policy

Thank you for shopping with KLM Mystic Co. We carefully select and prepare each order with the goal of getting your items to you safely and as quickly as possible.

Processing & Shipping
Processing and shipping times may vary depending on the item. Some products are shipped directly by KLM Mystic Co., while select items may be fulfilled and shipped directly by one of our trusted suppliers.

Because items may ship from different locations, an order containing multiple products may arrive in more than one package and on different days. When available, tracking information will be provided once your items have shipped.

Shipping Rates
Shipping costs are calculated and displayed at checkout based on the items in your order and available shipping options.

Delivery Times
Estimated delivery times begin after an order has been processed. Carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally affect delivery.

Incorrect Shipping Addresses
Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, contact us as soon as possible at hello@klmmysticco.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Damaged or Missing Packages
If your order arrives damaged, or you believe an item is missing from your shipment, please contact us at hello@klmmysticco.com with your order number and, when applicable, photos of the package and damaged item. We will work with you to determine the appropriate next step.

Questions?
For questions regarding your order or shipping, contact us at hello@klmmysticco.com.